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Piano Couture (herein also referred to as "Company") respects Client’s privacy and insists that Client respects the Company’s and Program Participants (herein referred to as "Participants"). Thus, consider this a mutual non-disclosure agreement. Any Confidential Information shared by Program participants or any representative of the Company is confidential, Proprietary, and belongs solely and exclusively to the Participant who discloses it. Parties agree not to disclose, reveal or make use of any Confidential Information or any transactions, during discussions, on the forum, facebook group or otherwise. Client agrees not to use such confidential information in any manner other than in discussion with other Participants during Program. Confidential Information includes, but is not limited to, information disclosed in connection with this Agreement, and shall not include information rightfully obtained from a third party. Both Parties will keep Confidential Information in strictest confidence and shall use the best efforts to safeguard the Confidential Information and to protect it against disclosure, misuse, espionage, loss and theft. Client agrees not to violate the Company’s publicity or privacy rights. Furthermore Client will NOT reveal any information to a third party obtained in connection with this Agreement or Company’s direct or indirect dealings with Client including but not limited to; names, email addresses, third-party company titles or positions, phone numbers, addresses and any part of content from within the course. Additionally, Company will not, at any time, either directly or indirectly, disclose confidential information to any third party. Further, by purchasing this product you agree that if you violate or display any likelihood of violating this session the Company and/or the other Program participant(s) will be entitled to injunctive relief to prohibit any such violations to protect against the harm of such violations.
MONEY BACK GUARANTEE
Our goal is to help you understand how music works and to provide you with tools, skills and knowledge that can be applied to-, learn and play any piece of music. We want you to give your best effort to apply all of the knowledge, techniques and strategies in the course. We offer a 14-day refund period for purchases. However, in order to qualify for a refund you must submit proof that you did the work in the course, sought feedback via email and/or in our Facebook group (where relevant) and show that you are in fact either above the material, its level provided being not sufficient for you*, and/or its contents cannot be applied to the piece of music you want to apply it to/learn** - and thus the course still did not work for you.
*Please note that we try to lay-out as clearly as possible, the level of knowledge and playing that can be reached when completing anything within our programs, yet we leave it up to you to decide whether that contents within any of our courses/programs is sufficient for your needs. If you are already riffin' and running up and down the keyboard using all types altered scales comped with 13th cluster voicings - this program is too basic for you.
**Please also note that -although we strongly believe the matter in this course can in fact be used to play anything you want, up until a certain level- this program promises to teach you POP music (and all its derivatives). If you are looking to learn a style that falls outside of the scope of our program, this is your responsibility and we cannot guarantee a money back.
All refunds are discretionary as determined by Piano Couture. We cannot not provide refunds after the 14th day from your date of purchase.
With respect to any purchase, you must request your money back within 14 days of the purchase. You may request your money back by emailing firstname.lastname@example.org. That email must contain information about the product you purchased, the date of the purchase, and the email and name associated with any such purchase. You must also demonstrate that you have attempted to implement the knowledge and skills from the program without success. To meet this requirement, you must submit the work outlined below.
The work that you need to submit with your request for a refund includes ALL of the following items:
Requirement 1: Provide a video of yourself playing a piece of music on the piano of your choice
Requirement 2: Provide an audio file or youtube link to the music you intend(ed) to learn, plus a written description why you failed to do so using Hack the Piano's contents and/or feel the contents are unsuited
Requirement 3: Provide a written explanation of why you feel the course does not work for you
Requirement 4: (Upon request) provide video material of you doing Hack the Piano exercises as per determined and instructed by Piano Couture
Piano Couture will then evaluate your request based upon these provided materials and reserves the right to decline the request, based on provided materials and the overall validity of the reason for requesting the refund.
If you have any questions or problems, please let us know by contacting our support team directly. The support desk can be reached at: email@example.com
Please note that Piano Couture does not offer refunds on downloadable products; purchases of “keys” (Piano Lingo’s digital currency); any program-, course-, lesson- or product that the customer has previously already requested or received a refund for - regardless of version or iteration and/or refund requests based on “approach” or (skill) level. Company leaves it up to the customers’ responsibility to both be aware of the way we teach music (Piano Couture’s approach) by trying out our free materials before getting on any paid program or plan, as well as to judge the level of any paid program/course, measuring and gauging this against one’s own level of playing to decide whether the program will be beneficial to the student’s needs before purchasing.
Upon request, Piano Couture can provide help in gauging level and advise on which material would be right for the student’s level, yet we do not take responsibility for any final decisions on purchases.
If customer wishes to cancel a paid subscription/membership this can be done at anytime by simply clicking “cancel” at the “subscription” tab on the account page (pianolingo.com/my-account), before the next billing, without any prior notice or terms. This will cancel the subscription as of the next billing cycle. In other words: after cancelling, there will be no more billing for that subscription and premium access will be revoked on the date where otherwise the next billing would have taken place.
NO TRANSFER OF INTELLECTUAL PROPERTY
Piano Couture's program - Hack the Piano - is copyrighted and original materials that have been provided to Client are for Client’s individual use only and a single-user license. Client is not authorized to use any of Company’s intellectual property for Client’s business purposes. All intellectual property, including Company’s copyrighted program and/or course materials, shall remain the sole property of Piano Couture. No license to sell or distribute Company’s materials is granted or implied. By purchasing this product, Client agrees (1) not to infringe any copyright, patent, trademark, trade secret, or other intellectual property rights, (2) that any Confidential Information shared by the Company is confidential and proprietary, and belongs solely and exclusively to the Company, (3) Client agrees not to disclose such information to any other person or use it in any manner other than in discussion with the Company. Further, by purchasing this product, Client agrees that if Client violates, or displays any likelihood of violating, any of Client’s agreements contained in this paragraph, the Company will be entitled to injunctive relief to prohibit any such violations and to protect against the harm of such violations.
Program is developed for strictly educational purposes ONLY. Client accepts and agrees that Client is 100% responsible for their progress and results from the Program. Company makes no representations, warranties or guarantees verbally or in writing. Client understands that because of the nature of the program and extent, the results experienced by each client may significantly vary. Client acknowledges that there is no guarantee that Client will reach their goals as a result of participation in the Program. Program education and information is intended for a general audience and does not purport to be, nor should it be construed as, specific advice tailored to any individual. Company assumes no responsibility for errors or omissions that may appear in any program materials.
Piano Couture reserves the right to adapt, change and/or delete certain parts of its courses at any time, for reasons to be determined valid by Piano Couture.
Our definition for "lifetime" is five years. After that period of time, although we do not intend to do so and you WILL keep your access for as long as is course is online - we reserve the right to delete your profile and/or withdraw your access.
If, due to unforeseen circumstances, our course cannot stay online within your "lifetime" period, we will provide you with the course in downloadable format, irrespective of the edition you've purchased.
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